Privacy Policy

We may collect the following types of personal data when you interact with us:

• Identity and contact information (name, email address, phone number, country/region of practice).
• Professional details (credentials, licence number, organisation, areas of practice) for training and supervision applications.
• Billing and payment information for fee-bearing services, processed by our payment providers.
• Information you provide in forms, assessments, agreements, or correspondence with us.
• Technical information such as IP address, browser type, and pages visited, collected automatically via cookies and analytics tools.

We do not routinely collect special categories of personal data (such as health or mental-health information) through the website unless you choose to provide it in a clinical form or agreement.

We use your personal data for purposes such as:

• Responding to enquiries and providing psychotherapy, clinical supervision, or training services.
• Processing registrations, payments, and attendance records.
• Communicating essential service information (e.g., Zoom links, schedule changes, reminders).
• Verifying professional credentials where required for practitioner programmes.
• Improving our website, services, and user experience through aggregated analytics.
• Sending newsletters or programme updates only where you have opted in.

For Singapore-based data subjects, our collection, use, and disclosure of personal data is based on consent, contractual necessity, or legitimate business purposes as permitted under the PDPA. Where consent is required, we will obtain it clearly and separately before collecting or using your data. You may withdraw consent at any time by contacting us, although this may affect our ability to provide certain services.

ICP Asia treats clinical, supervisee, and trainee information as confidential. Information shared in therapy, supervision, or training contexts is protected by professional ethics and is only disclosed where required by law, to prevent serious harm, or with your explicit consent. Website analytics and administrative data are handled separately from clinical records.

We use appropriate technical and organisational safeguards to protect personal data from unauthorised access, disclosure, alteration, or destruction. These include encrypted connections (HTTPS), access controls, password protection, and regular review of our service providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We do not sell your personal data. We may share your data with:

• Service providers who help us operate our website, process payments, manage registrations, or send emails.
• Professional accreditation or training partners where necessary for certification, credits, or attendance verification.
• Legal or regulatory authorities when required by law or to protect our rights and safety.

Where we use third-party services (such as cloud storage, payment processors, or analytics providers), we select vendors with reasonable data protection practices and enter appropriate contractual protections.

Some of our service providers may process data outside Singapore. When this occurs, we ensure that appropriate safeguards are in place, such as standard contractual clauses or the provider's compliance with recognised data protection frameworks, in accordance with the PDPA.

Our website uses cookies and similar technologies to operate securely and to understand how visitors use the site. When you first visit, a cookie banner lets you choose which cookies you are comfortable with. You can change your choice at any time by clicking “Cookie settings” in the footer.

• Essential cookies are always on. They are needed for the site to work, for example to keep you signed in (where applicable), protect form submissions, and remember choices such as directory terms acceptance during your session.
• Analytics cookies are optional. They help us see aggregated information about which pages are visited and how visitors move through the site, so we can improve content and navigation. We only enable these if you choose “Accept all” or explicitly turn Analytics on in the cookie settings.

You can also control or delete cookies through your browser settings. If you disable essential cookies, some features of the site may not work correctly.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and professional obligations, or to resolve disputes. Clinical records are retained in accordance with applicable professional and legal requirements.

Under the PDPA, you have the right to access and correct your personal data held by us. You may also request information about how your data has been used or disclosed in the past year. To make a request, contact us using the details below. We will respond within the timeframe required by law and may need to verify your identity before processing your request.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal data.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:

• Email: info@icp-asia.com
• Address: Singapore (in-person & online across Asia-Pacific)

We will make reasonable efforts to address your concerns promptly and in accordance with applicable law.